Terms of service

TERMS AND CONDITIONS:

All Orders placed with RSCarbon  (Via Phone, Mail, Verbal or Email), either directly or through a dealer, constitute the acknowledgment and acceptance of all our conditions listed below:

RETURN POLICY:

  • Only orders with a manufacturing defect are subject for return.
  • Orders with a defect will only be exchanged for the same products or another one of the same value

- Customers must file a request for a RMA (Return Merchandise Authorization) within 3 days after delivery.

-Absolutely NO REFUNDS AFTER PURCHASE,  please ask all the questions you need before purchasing.

WARRANTY AND DISCLAIMER:

Fitment Policy: If there is a fitment issue please contact us. We will need you to send in pictures of the the parts and show us what is the problem is We will also require a copy of the business license from the body shop who is doing the installation. If the parts are defective after reviewing the info you provided we will request that the parts be packaged in the same manner as they were shipped to you for pickup by a freight carrier.

Warranty of Products: We warranty the product to be free from paint defects for a period of 90 days from the time of delivery if the product purchased was painted by RS carbon  This does not cover rock chips or cracks caused by normal wear and tear from using aero parts on the streer or track.

Shipping times: Products can take up to 3 months or more on select parts until they are ready for delivery. We can not guarantee shipping times due to parts shipping directly from our factory.

Shipping Damages: RSCarbon packages all of our products carefully to prevent shipping damage. Some damage may still occur occasionally in transit. Buyer must inspect the package and contents carefully upon receiving them, Do not accept shipment if it arrives damaged, notate any damages or usual markings, such as crushed, punctured, torn or broken parts on the product or packaging on the freight bill at the drivers presence. Accepting the packages indemnifies the carrier and RSCarbon  from any further damage claim. All damages must be notified to carrier and RSCarbon within 24 hours.

Cancelling orders:  Only orders that are outside of the 8-10 week lead time are eligible for cancellation, our products are fabricated on a made to order basis, in the event of a cancellation before the 8-10 week lead time, there will be a 40% surcharge on the total of the order.  Shipping cost not included.